Service Advisor

Martin Automotive Group•Cleveland Heights, OH

18d

About The Position

Martin Automotive Group is searching for a Service Advisor to join our team at our Toyota Cleveland Heights location! We believe our continued success and future growth is attributed to our employees. Responsibilities: Greet customers promptly Obtain customer and vehicle information Clearly report all vehicle symptoms as described by the customer Determine and recommend needed maintenance base on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time Monitor the progress of each vehicle throughout the day, and updating customers frequently Verify that the final invoice reconciles with the work performed on the repair order Explain all completed work and charges to customers Requirements 2-3 years experience in a dealership environment Dealertrack & Xtime experience preferred but not required Must have high school diploma or GED Proven record of achieving exceptional Customer Satisfaction Above average energy level A desire for a long term career with a growing organization Personal and professional integrity Benefits Top Pay for Experienced Advisor Growth Potential Medical, Dental, Vision, Life Insurance 401k Paid Holidays Weekly Paychecks Service Advisor, Advisor, Service Writer, Customer Service, EEO #R5

Requirements

2-3 years experience in a dealership environment
Must have high school diploma or GED
Proven record of achieving exceptional Customer Satisfaction
Above average energy level
A desire for a long term career with a growing organization
Personal and professional integrity

Nice To Haves

Dealertrack & Xtime experience preferred but not required

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers