Kia Service Advisor
About The Position
Service Advisor – Krause Auto Group About Us At Krause Auto Group, we’ve spent over 30 years building a reputation rooted in exceptional customer experiences and a people-first culture. We believe our employees are the driving force behind our success, which is why we invest in their growth, recognize their achievements, and promote from within. With a portfolio of 12 prestigious brands—including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus—across Georgia, South Carolina, North Carolina, and Florida, we offer an exciting, fast-paced environment with unlimited earning potential and career advancement opportunities. What You’ll Do As a Service Advisor, you are the face of the service department—responsible for creating a seamless, high-quality experience for every customer.
Requirements
- Customer-first mindset with a passion for delivering exceptional service
- Strong communication and relationship-building skills
- Ability to multi-task and thrive in a fast-paced environment
- Sales-driven with a proven ability to recommend services confidently and ethically
- Organized, detail-oriented, and dependable
- Professional appearance and demeanor
- Valid driver’s license with a clean driving record
Nice To Haves
- Previous automotive service advisor experience preferred (but not required)
Responsibilities
- Greet customers promptly and professionally, setting the tone for an exceptional service experience
- Listen carefully to customer concerns and accurately document vehicle issues
- Serve as the primary point of contact from vehicle drop-off through delivery
- Clearly communicate recommended services, timelines, and costs
- Build trust and long-term relationships through transparency and follow-up
- Coordinate with technicians to ensure efficient workflow and timely completion of repairs
- Maximize service drive opportunities while maintaining integrity and customer satisfaction
- Keep customers informed throughout the repair process
- Maintain high Customer Satisfaction Index (CSI) scores
- Assist with warranty claims and ensure compliance with manufacturer standards
Benefits
- Free health insurance option available
- 401(k) with company match
- HSA company contributions
- Dental and vision insurance
- Paid vacation, holidays, and PTO
- Career growth opportunities within a multi-state organization
- Employee discounts on products and services
- Family-owned, people-first culture
- Long-term career stability
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
