Service Advisor

BELTWAY COMPANIES•Baltimore Highlands, MD

just now•$50,000 - $70,000•Onsite

About The Position

Beltway Companies is searching for a Full-Time Experienced Service Advisor to join our team in the Baltimore area! Pay Range of $50,000 - $70,000 per year based on experience Benefits: - Health, Dental and Vision Insurance offered after 60 days employment - Company Match 401k after 6 months employment - Immediate PTO Benefits - Paid Certifications - Supplied uniforms and PPE equipment Beltway Companies is the Largest Heavy-Duty Truck Dealership in the Mid-Atlantic. Our Service Advisors play a pivotal role in our Service Department, ensuring seamless communication and workflow between our clients and internal teams. Your dedication will directly impact our customers' satisfaction and our dealership's success. Our Service Advisor's also have the opportunity to thrive in a supportive environment that values your contributions and growth. Come be a part of our dynamic team and help us continue to set the standard for excellence in the industry! POSITION OVERVIEW: Greet customers promptly, gather vehicle and customer info for repairs and invoicing Accurately document vehicle issues, concerns, and maintenance needs Confirm payment methods, purchase orders, and estimates at write-up Build customer relationships through updates on vehicle status and work explanations Understand and communicate manufacturer warranty guidelines and policies Ensure vehicles are parked correctly, locked, tagged, and keys are stored properly

Requirements

Recommended minimum 1 year of Service Advising/Writing Experience at a dealership level
A valid driver's license is required for this position
High degree of product and technical knowledge of service maintenance
Team player with a strong sense of commitment to the customer
Self-motivated with exceptional organizational, written, and verbal communication skills

Responsibilities

Greet customers promptly, gather vehicle and customer info for repairs and invoicing
Accurately document vehicle issues, concerns, and maintenance needs
Confirm payment methods, purchase orders, and estimates at write-up
Build customer relationships through updates on vehicle status and work explanations
Understand and communicate manufacturer warranty guidelines and policies
Ensure vehicles are parked correctly, locked, tagged, and keys are stored properly