Service Advisor

New York University • New York, NY

26d • $78,813 - $96,327

About The Position

Provide advice to clients through email and phone for questions related to Payroll and HR policy. Act as a subject matter expert interfacing with NYU constituents to provide HR advisory support and service to both address on demand/urgent issues. Deliver detailed information around payroll matters and time entry, as well as provide clients with practical guidance through the HR management processes across the HR lifecycle. Work closely with management to assist in resolving more complex HR issues for clients. Work with school/unit representatives, University HR, Finance, and other central units (Compensation, Employee Relations, TLOD, Applications, Payroll Operations, Budget, Finance, Academic Appointments, Risk Management, Equal Opportunity, Wasserman, Registrar, NYU IT, etc.) as a point of escalation for client inquiries related to Payroll and Time Entry. Resolve issues by analyzing information maintained in Workday. Have the discretion to create off-cycle requests when necessary due to pay adjustments or upon request by clients.

Requirements

• Bachelor's Degree
• 5+ years of experience with Payroll systems and HRIS, knowledge of HR and Compensation.
• Must be fully committed to providing the highest level of customer service with excellent interpersonal, problem solving, and conflict resolution skills.
• Ability to quickly define the issue, accurately assess level of urgency, and efficiently resolve client inquiries and issues.
• Excellent written and verbal communication skills including public speaking.
• Must be able to work independently, collaborate with the team, and handle multiple tasks in a deadline driven environment.

Nice To Haves

• 5+ years of experience within a functional area (i.e. HR, Benefits, Compensation and/or Payroll).
• Experience in Higher Education and/or a Shared Services environment
• Experience with HRIS and/or case management systems (Workday/ServiceNow).

Responsibilities

• Provide advice to clients through email and phone for questions related to Payroll and HR policy.
• Act as a subject matter expert interfacing with NYU constituents to provide HR advisory support and service to both address on demand/urgent issues.
• Deliver detailed information around payroll matters and time entry, as well as provide clients with practical guidance through the HR management processes across the HR lifecycle.
• Work closely with management to assist in resolving more complex HR issues for clients.
• Work with school/unit representatives, University HR, Finance, and other central units (Compensation, Employee Relations, TLOD, Applications, Payroll Operations, Budget, Finance, Academic Appointments, Risk Management, Equal Opportunity, Wasserman, Registrar, NYU IT, etc.) as a point of escalation for client inquiries related to Payroll and Time Entry.
• Resolve issues by analyzing information maintained in Workday.
• Have the discretion to create off-cycle requests when necessary due to pay adjustments or upon request by clients.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees