Service Advisor

Casco Bay Ford • Yarmouth, ME

7h

About The Position

Casco Bay Ford is a rapidly expanding Ford dealership with excellent opportunities for career growth. We are committed to offering our customers an unmatched experience through outstanding customer service and priding ourselves on our long relationships with the people we serve. For these reasons, we are dedicated to finding people who are passionate, motivated, and ambitious to join our team. We offer a rich benefits package including Aggressive & Rewarding Compensation Package, Medical, Dental, Vision, Life and Disability, 401 K Plan with company match, Paid vacation, World-class training and professional development, Growth opportunities for career advancement, Employee vehicle purchase plans, Discounts on products and services, Flexible Work Schedule Casco Bay Ford is seeking a Service Advisor to join our team. Apply online today! You may contact Brendan Joy at [phone]; [email protected] if you have any questions. Summary: The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians.

Requirements

• Have a valid driver's license
• Organization and time management skills
• Have a passion for customer service
• Excellent appearance and good verbal communication skills
• Prolonged periods sitting at a desk and working on a computer.

Nice To Haves

• Prior Service Advisor experience is preferred

Responsibilities

• Establish and maintain good working relationships with customers to encourage repeat and referral business
• Maintain communication with customers to set proper expectations of costs and time required or services and repairs
• Communicate with customers to determine the vehicles' needs and concerns
• Follow warranty and department processes with proper documentation
• Promote the sale of labor, parts and accessories in a consultative manner during initial drop off and over the phone after vehicle inspections
• Greet customers in a friendly and prompt manner
• Obtain customer and vehicle information, enter all info into repair software
• Give estimates for services and repair
• Gain approval from customer on all repairs and services before starting work
• Deliver vehicle to customer and answer any questions
• Other duties as assigned

Benefits

• Aggressive & Rewarding Compensation Package
• Medical
• Dental
• Vision
• Life and Disability
• 401 K Plan with company match
• Paid vacation
• World-class training and professional development
• Growth opportunities for career advancement
• Employee vehicle purchase plans
• Discounts on products and services
• Flexible Work Schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED