Service Advisor

Transwest Trucks•Roseville, MN

22h

About The Position

We're seeking a talented Service Advisor to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry. Why join the Transwest Team? Exceptional Leadership Beautiful, Updated & Clean Environment Competitive PTO & Benefits Packages Company Training Opportunities for Advancement Quick & Efficient Interview Process We offer a full benefits package for eligible employees including: Medical, Dental, and Vision Insurance Life (Voluntary and Employer Paid) and Disability Insurance 401(K) with company match beginning with your first contribution. HSA and/or FSA Paid Time Off, Sick Time, and Company Paid Holidays Employee Car Discount Program

Requirements

High school diploma or equivalent.
Valid driver's license and MVR in good standing.
Excellent written and verbal communication skills.
Multitasking Skills
Customer Service Skills
Conflict Resolution Skills
Detail Oriented
Quick Thinking
Emotional Intelligence
Computer Efficiency
Ability to work any shift if needed.
Ability to successfully complete a general abilities assessment.
Ability to pass a post-offer background check, physical and drug screen.

Nice To Haves

Previous experience in a similar role.
Knowledge of diesel engines, gas engines, drive train and suspension.
Heavy and medium duty truck industry experience.

Responsibilities

Actively listen to customers and create descriptions of any problems or services that may be needed.
Prepare service orders.
Engage in upsells and promotions for additional equipment and services.
Obtain customer authorizations and signatures.
Present repair orders to the Foreman for dispatch.
Prepare and present customers with quotes.
Communicate with customers and the foreman as needed.
Work with the Foreman to ensure all repairs are completed.
Prepare invoice repair orders.
Contact customers for pick up or delivery.
Ensure that a secured payments are made prior to releasing serviced vehicles.
Update Uptime Pro (Freightliner Elite Support Locations).
Answer service calls.
Additional duties as assigned.