Service Advisor - Honda World
About The Position
Honda World isn’t just one of Southern California’s top-performing Honda dealerships—we’re a high-energy, customer-loving, car-enthusiast crew that believes work should be both rewarding and fun. As part of a respected dealer group known for its commitment to customer satisfaction, employee growth, and continuous improvement, we take pride in creating an upbeat, supportive environment where people genuinely enjoy coming to work. If you love helping others, thrive in a team setting, and enjoy a fast-paced atmosphere where every day brings something new, you’re going to fit right in! Why Join Us? Great Culture: Join a dealership with a reputation for integrity, teamwork, and innovation. We create an environment where employees feel valued and supported. Employee Engagement: We invest in your success through ongoing training, mentorship, and advancement opportunities. Competitive Compensation: Earn a strong income with a competitive pay plan, bonuses, and benefits. Work-Life Balance: We promote a healthy balance and maintain a positive, team-oriented workplace.
Requirements
- Previous experience as a Service Advisor or in an automotive service environment preferred
- Strong communication and customer service skills with a friendly, upbeat attitude
- Ability to explain technical information in a clear, easy-to-understand way
- Basic automotive knowledge and willingness to learn more
- Proficiency with computers, appointment scheduling, and dealership management systems (CDK experience is a plus)
- Must be 18 years or older with, a clean driving record, and able to pass a criminal background check and pre-employment drug screen.
Nice To Haves
- CDK experience is a plus
Responsibilities
- Greet customers and build strong relationships by providing a friendly, professional, and customer-first experience.
- Clearly explain recommended services, maintenance, and repairs to customers in a knowledgeable and easy-to-understand manner.
- Create accurate repair orders, document concerns, and communicate effectively with technicians to ensure proper diagnosis and repair.
- Keep customers informed on repair status, timelines, and cost updates, ensuring transparency throughout the service process.
- Drive customer satisfaction by consistently achieving high CSI scores through exceptional communication and service quality.
- Maximize service department profitability by identifying maintenance opportunities and promoting dealership services.
- Assist with scheduling appointments, managing workflow, and ensuring timely vehicle delivery.
- Ensure compliance with all manufacturer and dealership policies and standards.
Benefits
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
- A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family.
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
