Service Advisor - Honda
About The Position
We’re Hiring Service Advisors, Meet Paul! What we are looking for: We are seeking a highly motivated and customer-focused Service Advisor to join our busy automotive dealership. As the liaison between customers and our service technicians, the Service Advisor plays a crucial role in ensuring a positive customer experience, accurately diagnosing customer concerns, and managing service workflow efficiently. The ideal candidate will have a understanding of vehicle maintenance and repair, excellent communication skills, and the ability to thrive in a fast-paced environment. Join our team and become part of a dynamic, customer-focused service department that values quality, integrity, and teamwork.
Requirements
- High school diploma or equivalent required; post-secondary education or technical training preferred.
- Minimum 1-2 years of experience in an automotive service advisor or related customer service role.
- Knowledge of automotive systems, maintenance schedules, and repair terminology preferred.
- Excellent interpersonal and communication skills.
- Ability to multi-task and manage time effectively in a high-volume environment.
- Proficient technology and computer skills
- Valid driver’s license and clean driving record.
- Must be able to pass pre-employment drug screen and background check
- Able to lift 25 lbs.
Nice To Haves
- Proficiency with service management software (e.g. CDK)
- Professional experience in a similar role preferred
Responsibilities
- Greet customers in a friendly and professional manner.
- Listen to customer concerns and accurately document service needs and vehicle issues.
- Provide detailed cost estimates and explain recommended services and repairs clearly.
- Coordinate vehicle inspections and diagnostic procedures with technicians.
- Communicate technician findings to customers and obtain necessary repair approvals.
- Monitor service progress and keep customers informed throughout the repair process.
- Ensure all repair orders are properly documented and closed in a timely manner.
- Discuss additional services and maintenance based on vehicle history and inspection results.
- Handle customer inquiries, concerns, and complaints with professionalism and efficiency.
- Maintain a clean and organized service drive and customer lounge area.
- Assist in scheduling appointments and managing the service calendar.
- Follow all dealership and manufacturer policies, procedures, and compliance guidelines.
Benefits
- Competitive pay with performance-based compensation
- Health and dental insurance
- Supplemental vision, dental, and life insurance
- Paid time off and holidays
- Closed on major holidays
- Short-term disability insurance
- Life insurance coverage at no cost, fully paid by the employer
- Employee Assistance Program
- Fitness Club Discount
- 401(k) retirement plan with company match.
- Employee discounts on parts and services
- Ongoing training and career advancement opportunities
- Fast-paced, high-energy environment
- Supportive, friendly, and positive company culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
