Service Advisor

Copeland Chevrolet•Brockton, MA

22d•Onsite

About The Position

Join the professional men and women of Copeland Chevrolet and enjoy a career that is both exciting and rewarding. As an Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well versed in product offerings, inventory needs, technician scheduling and customer service. Please check your email after applying for additional information. State-of-the-Art Facility includes: Brand New Mobile Service Van Fully Air Conditioned Shop & Service Drive for the hot summer months Hunter Alignment Quick Check in the Service Drive High Speed Rytec Shop Doors to keep you warm in the winter and cool in the summer In-Ground Rotary Lifts w/ Trio Arms In-Ground Alignment Rack w/ New Hunter HawkEye Elite Alignment System Computers at each tool box Hunter Tire Changers, Road Force Elite Wheel Balancer, and Brake Lathe Large Custom Lockers for each Technician Busy Service Drive w/ all the newest customer amenities Located at the very busy intersection of Route 24 and Route 123 Only seconds off Route 24 - Easton Exit 31B

Requirements

Automotive service advisor experience IS REQUIRED.
Ability to read, write and speak English fluently.
Ability to concentrate and accomplish tasks despite interruptions.
Ability to perform a variety of tasks simultaneously.
Willing to submit to a drug screen & driving record check.
Must be eligible to work in this country.

Nice To Haves

Reynolds & Reynolds Experience is a plus.
Proven record of achieving exceptional Customer Satisfaction with energetic attitude

Responsibilities

Meet with customers and determine their needs for repair and/or service of their vehicle issues
Increase customer satisfaction by building customer relations.
Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Increase profitability by maximizing sales & execute retail promotions.
Responsible for overseeing the technician working on customers vehicle including their time management/efficiency, parts ordering, job completion times.
Oversee and participate in quality control.
Participate in the development and documentation of Standard Operating Procedures as appropriate.