Experienced Service Advisor-CMA's Hyundai Winchester

Carter Myers Automotive • Winchester, VA

1d • $65,000 - $95,000

About The Position

Are you an experienced Service Advisor who wants to make strong money without sacrificing your life? CMA Hyundai Winchester is a new, modern dealership with a fast-growing, high-volume service department. We’re adding an experienced Service Advisor to support our busy service drive and ensure a strong customer experience, backed by leadership that knows how advisors succeed. What You Can Expect $65,000–$95,000 earning potential (based on experience and performance) Closed Sundays Consistent car count and steady workflow Performance-based pay with clear expectations Supportive leadership focused on long-term success Career growth opportunities within CMA’s dealership network Team structure designed to help advisors win—not burn out Why CMA? Carter Myers Automotive (CMA) is an employee-owned (ESOP) company with a people-first culture. Our team members are owners, and that ownership mindset drives accountability, stability, and career growth. We believe great advisors succeed when expectations are clear, workloads are fair, and leadership has their back. If you’re tired of chaos, unclear expectations, or feeling unsupported, this is a place where process, teamwork, and accountability matter. We Value Diversity CMA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Requirements

• 2–3 years of experience as a Service Writer or Service Advisor in a franchised automotive dealership environment , with a proven ability to handle a consistent workflow, maintain accurate repair orders, and deliver a professional customer experience.
• Demonstrated success in a high-volume service drive , including managing a steady car count, coordinating with technicians, and maintaining strong communication under pressure.
• Proven ability to build long-term customer relationships , explain recommendations clearly, and maintain trust through transparent communication and timely updates.
• Experience working within dealership DMS platforms (CDK, Reynolds & Reynolds, ADP, or similar), with accurate documentation and strong attention to detail.
• Strong technical understanding of maintenance and repair needs , enabling effective triage, accurate write-ups, and confidence when discussing service recommendations with customers.
• Exceptional organizational and time-management skills , including the ability to prioritize ROs, manage promise times, and support shop efficiency.
• Customer-focused mindset with professionalism, teamwork, and pride in delivering an outstanding service experience.
• Valid Driver’s License and a clean driving record.

Responsibilities

• Manage a daily service lane and build long-term customer relationships
• Write accurate repair orders and clearly explain recommendations
• Communicate effectively with technicians to keep work moving efficiently
• Proactively update customers throughout the repair process
• Deliver a professional, customer-first experience on every visit

Benefits

• 401(k) with company match
• Employee Stock Ownership Plan (ESOP)
• Health, dental, and vision insurance
• Tuition Assistance
• Opportunities for career growth within CMA’s dealership network
• Employee discounts on vehicles and services
• Pre-Employment Screening Employment is contingent upon successful completion of a background check and drug screening. CMA is a drug- and alcohol-free workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed