Service Advisor (Service Writer)

General Rv Center•West Palm Beach, FL

1d•Onsite

About The Position

General RV Center, established in 1962, is the Nation’s Largest Family-Owned RV Dealer, operating multiple Supercenters nationwide and an Internet Sales team. The company has grown from a small RV sales and manufacturing facility into a premier RV dealer, helping millions of families experience the RV lifestyle. Now in its third generation of family ownership, General RV Center has been recognized as one of Michigan's largest and fastest-growing privately held companies since 2014. Service Advisors are a critical part of the service department, acting as problem-solvers and a key player in building customer relationships, serving as a trusted source for customers and contributing to the company's future success.

Requirements

Previous customer service experience is required.
Ability to multitask and complete tasks in a timely and efficient manner.
Must be extremely detail oriented and organized.
Familiarity with MS Office Suite.
Valid driver’s license.

Nice To Haves

Experience with RV or Automotive Service Writing experience a plus.

Responsibilities

Provide customers with excellent customer service throughout their entire service experience.
Schedule service appointments with customers in a timely and efficient manner.
Effectively communicate with customers to determine RV repair or maintenance that is required.
Submit repair orders, outlining an accurate and detailed description of the repairs and/or maintenance required.
Assist customers in recommending additional products and services that will enhance the overall use of their RV.
Ability to clearly explain technical issues to customers and how the issue can be repaired.
Other duties as assigned by management.