Service Advisor

Stocker Chevrolet, Inc.•State College, PA

7d•$40,000 - $60,000

About The Position

Stocker Subaru is looking for an ambitious, enthusiastic and customer focused individual to join our team of service advisors. A Service Advisor is a liaison between service technicians and customers in a car dealership. They assist customers in determining problems with their vehicles while providing accurate repair descriptions to technicians. In addition, they are responsible for greeting clients, listening to customer requests, scheduling service appointments, and estimating repair costs. They can also be responsible for test-driving vehicles, conducting inspections, and verifying insurance coverage.

Requirements

Good time management skills
Reliable and be able to be counted on by team members and management
Be customer focused
Be able to multitask
Have good communication skills
The ability to work some Saturdays
Driver's License (Required)

Responsibilities

Listen to customers’ account of issues and symptoms to better understand what the problem is
Perform inspections to narrow down what the cause of the problem may be
Verify warranty, insurance, or contract coverage for service
Calculate and provide customer with an estimate of these expenses for resolving the problem
Explain the process to clients so they understand what to expect and when their car will be repaired
Record information gathered from each visit in the appropriate database
Draft order for repair with all information that has been gathered outlined clearly
Work with supervisors, technicians, and the rest of the team to provide a positive and expedient resolution for clients.