Service Advisor - HOLT Truck Centers

HOLT•Wichita Falls, TX

11h

About The Position

This position is responsible for assisting the customer in regard to truck & trailer service repairs. Essential Functions: Acts as the first point of contact by greeting and consulting with the customer on service needs Opens work orders and assigns job repair to a service technician Communicates customer repair requests to technicians Organizes and sells quotes to the customer Handles repair order charges, warranty validations, submissions, and follow-ups Communicates with the customer during all stages of repair service Completes all necessary paperwork to complete a repair work order for closing and final billing Assists in handling customer complaints and concerns Identifies comebacks and resolves the issue to the customer’s satisfaction Treats customers fairly and demonstrates our commitment to superior customer service Accepts hours call service to meet customer needs Communicates job progress to supervisor and customer as needed Projects professionalism with both internal and external customers, including personal appearance Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards Requires regular and punctual employee attendance Performs other duties as assigned

Requirements

Knowledge of heavy-duty On-Highway truck operation
General knowledge of mechanical/technical terminology
Knowledge and proficiency with current computer software, related hardware, and common dealership computer systems
Must have an outgoing, friendly personality, superior communication, and exceptional customer skills in customer service
Excellent time management and organizational skills
Ability to negotiate customer complaints to a satisfactory resolution
Ability to work independently and as part of a team
Ability to read, write, and understand information
Ability to listen to and understand information and ideas presented through spoken words and sentences
Ability to establish and maintain effective working relationships
High school diploma or equivalent required; additional continued education such as specialized/technical training or some college courses preferred
More than two years of work-related experience in a service department is required

Nice To Haves

Five or more years of experience preferred
CDL – Class A or B preferred

Responsibilities

Acts as the first point of contact by greeting and consulting with the customer on service needs
Opens work orders and assigns job repair to a service technician
Communicates customer repair requests to technicians
Organizes and sells quotes to the customer
Handles repair order charges, warranty validations, submissions, and follow-ups
Communicates with the customer during all stages of repair service
Completes all necessary paperwork to complete a repair work order for closing and final billing
Assists in handling customer complaints and concerns
Identifies comebacks and resolves the issue to the customer’s satisfaction
Treats customers fairly and demonstrates our commitment to superior customer service
Accepts hours call service to meet customer needs
Communicates job progress to supervisor and customer as needed
Projects professionalism with both internal and external customers, including personal appearance
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Requires regular and punctual employee attendance
Performs other duties as assigned