Service Advisor (2nd Shift)

Truck Centers•Troy, IL

2d•$42,482 - $63,723

About The Position

Are you a people person who thrives in a fast-paced environment? Do you enjoy problem-solving and delivering top-notch customer service? If so, Truck Centers, Inc. is looking for a Service Advisor to be the welcoming face of our Service department! In this role, you'll be the go-to person for customers, helping them navigate their service needs with professionalism and care. Whether in person or over the phone, you’ll ensure every customer has a smooth and efficient service experience. Schedule: Monday-Friday, either 2-10pm or 4pm-midnight

Requirements

Valid Driver's License with ability to meet insurance requirements is required; CDL preferred
Minimum of 1 year mechanical, trucking, or dealer service experience; 2+ years preferred
Knowledge of Service department operations, trucks, and truck parts
Demonstrated customer service and interpersonal communications skills, even in times of stress
Strong organization and time management skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
Knowledge of computer operations, tablets, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus
Must participate in a pre-employment background check and drug screen.

Nice To Haves

Mechanical aptitude or truck repair experience is highly preferred
Candidates with Freightliner dealership experience and/or CIC Level I or II training are strongly encouraged to apply

Responsibilities

Greet customers warmly and assist them with their service needs.
Create detailed repair orders and schedule service appointments using our digital tools.
Conduct initial discussions with drivers to understand concerns and perform basic inspections.
Verify account details, check for recalls, review repair history, and confirm warranty coverage.
Keep customers informed throughout the repair process, ensuring clear and transparent communication.
Arrange towing and other sublet services as needed.
Obtain approvals for repairs and coordinate with the Service Dispatcher for assessments.
Guide customers on dealership amenities and arrange shuttle services if needed.
Work closely with the Dispatch team to coordinate vehicle pick-up and delivery.
Monitor customer feedback and take proactive steps to enhance their experience.