Service Advisor

Schulte Subaru•Sioux Falls, SD

6d•Onsite

About The Position

As a service advisor, you will play an essential role as one of the first contacts many of our customers have with an employee of Schulte Subaru. The service advisor is responsible for communicating with the customer throughout every step of their service experience, as well as, completing repair orders, and giving guidance to customers on what maintenance should be completed on their vehicle.

Requirements

Experience with customer service
A professional presence in person and over the phone
Strong communication and organization skills
Team oriented mindset, positive attitude, and energetic personality
Offers of employment are contingent upon successfully passing a criminal background check and review of motor vehicle records.

Responsibilities

Input and maintain accurate information about customer and vehicle information including in the initial report and final invoice.
Determine and recommend needed maintenance to customers based on the age, mileage, and history of the vehicle.
Monitor progress of vehicles throughout the day and update customers on that progress
Give a detailed explanation of work performed and charges to customers
Generate and complete repair orders and collect payments for work performed in a timely manner
Gain knowledge of service offerings, products, and mechanical language
Assist the service team and management with other tasks and events as needed

Benefits

Health, dental and vision insurance
401k (with company match)
Paid time off and holidays
Employee discounts on new vehicles, products, parts & service
Basic life insurance (employer paid)
Short-term disability (employer paid)
Voluntary legal assistance, employee assistance, pet insurance, home & auto insurance program
Employer paid training & development opportunities
Free uniforms
Free lunch Fridays (Fixed Ops only)