Service Advisor

Lithia & Driveway•Elk Grove, CA

About The Position

Elk Grove Subaru is growing—and as part of the nationwide network of Lithia & Driveway, we offer the stability of a Fortune 500 company with the culture of a local dealership. We are seeking an Experienced Service Advisor who is passionate about customer service, thrives in a fast-paced environment, and is ready to elevate their career.

Requirements

2+ years of Service Advisor experience (automotive dealership experience preferred)
Strong knowledge of automotive systems and maintenance services
Proven ability to meet and exceed sales and customer satisfaction goals
Excellent communication and interpersonal skills
Strong organizational skills and attention to detail
Valid driver’s license and clean driving record
High School graduate or equivalent, 18 years or older required.
We are a drug-free workplace.
We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Responsibilities

Greet customers promptly and professionally, building trust from the first interaction
Accurately document customer concerns and translate them into repair orders
Communicate recommended services and maintenance clearly and confidently
Provide regular updates on repair status and timelines
Coordinate with technicians to ensure timely and quality work completion
Deliver an exceptional customer experience that drives retention and CSI scores