Service Advisor

MIDWAY MOTORS SUPERCENTER INC•McPherson, KS

32d

About The Position

Midway Motors Auto Group is looking for a Service Advisor to join our team in McPherson. This is one of the most challenging and rewarding roles in the dealership. Our Service Advisors are the heartbeat of the service department—balancing sales, customer care, organization, and constant communication. We are looking for someone with exceptional customer service skills, who stays calm and professional under pressure, and who can multi-task in a fast-paced environment. If you love helping people, enjoy problem-solving, and want a role that truly makes a difference, you’ll thrive here. We serve the best customers around, and your work directly impacts their experience. Job Description

Requirements

High School Diploma or equivalent
Minimum of 1-year relevant experience
Valid driver’s license with satisfactory Motor Vehicle Report (MVR)

Nice To Haves

Three or more years sales experience in the automotive industry
Previous work experience working directly with the public, selling or influencing others, establishing and maintaining interpersonal relationships, and communicating with persons outside the organization via phone, face-to-face, email and/or social media.
Attention to detail
Customer-focused with the ability to communicate directly with customers, explaining vehicle details, recommendations and costs
Using computers and computer systems (including hardware and software) to enter data and process information
Cooperative spirit that requires being pleasant with others on the job and displaying good-natured, cooperative attitude; being sensitive to other’s needs and feelings while being understanding and helpful
Professional appearance and work ethic
Self-motivated, goal-oriented, and ability to work within a fast-paced environment

Responsibilities

Warmly welcome customers upon arrival and gather the information needed to identify repair and maintenance needs.
Clearly explain recommended services, repair processes, and associated costs.
Provide guidance on proper vehicle care and the importance of manufacturer-recommended maintenance.
Maintain the highest standards of customer satisfaction and professionalism.
Ensure customers are aware of current promotions, services, and dealership offerings.
Manage incoming phone calls, appointment requests, and questions regarding work in progress.
Schedule service appointments and gather customer/vehicle information prior to arrival.
Sell maintenance services including lubrication, inspections, and manufacturer-required repairs.
Accurately document customer concerns and vehicle issues on work orders.
Assign repair tasks to technicians based on skill, availability, and workload.
Review previous inspections and recommend necessary repairs based on findings and vehicle condition.
Prepare precise and transparent estimates for labor and parts.
Coordinate payment method and obtain credit approval when required.
Monitor work progress throughout the day and promptly update customers on changes in cost or timing.
Verify warranty coverage before repairs begin.
Review completed work orders for accuracy and closure per established procedures.
Ensure vehicles are parked securely, locked, and properly tagged.
Participate in quality control efforts to prevent rework and ensure customer satisfaction.
Maintain a clean and professional work area and appearance.
Perform additional tasks as required by management.