Service Advisor

Lithia & Driveway • Spokane, WA

8d • $70,000 - $150,000 • Onsite

About The Position

BMW of Spokane, part of the Lithia & Driveway family—one of the nation’s largest and most respected automotive groups—is looking for an exceptional Service Advisor to join our fast-paced, customer-focused service team. If you thrive on delivering premium customer experiences, love the energy of a high-volume service drive, and have a passion for BMW vehicles, we want to hear from you.

Why Join BMW of Spokane? As a Lithia dealership, we live by our core values: Earn Customers for Life Take Personal Ownership Improve Constantly Have Fun These values guide everything we do—from how we serve our guests to how we support our team members. You’ll join a culture committed to growth, integrity, and excellence.

Requirements

• Brings proven experience in automotive service advising (BMW or other luxury brand experience strongly preferred)
• Possesses strong upselling skills with a track record of maximizing customer value ethically and transparently
• Is passionate about building relationships and delivering world-class customer service
• Demonstrates excellent product knowledge, especially with BMW vehicles, systems, and maintenance needs
• Excels in communication, follow-up, and problem-solving
• Thrives in a high-energy, fast-paced environment
• Is driven, coachable, and aligned with Lithia’s core values
• Communication skills – communicates effectively with others.
• Automotive aptitude and knowledge are preferred
• Time management – managing one’s own time and time of others.
• Typing – ability to type efficiently in order to enter repair orders.
• Basic computer & cost calculation skills.
• Acceptable driving record and a valid driver's license in your state of residence.
• High School graduate or equivalent, 18 years or older required.

Nice To Haves

• Prefer 2 years of experience as a service advisor
• Automotive aptitude and knowledge are preferred

Responsibilities

• Greet and assist guests with professionalism and enthusiasm
• Advise customers on their vehicle service needs with expertise and clarity
• Work closely with technicians, parts, and service management to ensure a seamless experience
• Maintain meticulous records and follow established processes
• Contribute to the dealership’s growth through exceptional performance and customer satisfaction

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED