Service Advisor

Bedard Bros Auto SalesCheshire, MA
15d$15

About The Position

Bedard Bros Auto Sales is seeking a knowledgeable and experienced Service Advisor/Consultant to join our team in Cheshire, Massachusetts. The ideal candidate will be a customer service superstar with a passion for the automotive industry.

Requirements

  • High school diploma or equivalent
  • Previous experience in a service-oriented industry
  • Knowledge of the automotive industry
  • Ability to establish credibility with customers and technicians
  • Ability to multi-task and manage time effectively
  • A passion for customer service
  • Problem solving skills
  • Superior organizational and communication skills

Responsibilities

  • Greet customers warmly and explain services in a friendly manner
  • Diagnose customer needs and build customer relationships
  • Accurately complete the service write up and appropriately document customer repair authorization
  • Present customers their vehicles service needs and discuss all shop repair and maintenance options
  • Provide estimates associated with customer requested services
  • Follow up with customers on repair and maintenance progress
  • Record completed service and other sales transactions
  • Resolve customer complaints as needed
  • Develop and maintain strong customer relationships
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