Service Advisor

Bedard Bros Auto Sales • Cheshire, MA

15d • $15

About The Position

Bedard Bros Auto Sales is seeking a knowledgeable and experienced Service Advisor/Consultant to join our team in Cheshire, Massachusetts. The ideal candidate will be a customer service superstar with a passion for the automotive industry.

Requirements

• High school diploma or equivalent
• Previous experience in a service-oriented industry
• Knowledge of the automotive industry
• Ability to establish credibility with customers and technicians
• Ability to multi-task and manage time effectively
• A passion for customer service
• Problem solving skills
• Superior organizational and communication skills

Responsibilities

• Greet customers warmly and explain services in a friendly manner
• Diagnose customer needs and build customer relationships
• Accurately complete the service write up and appropriately document customer repair authorization
• Present customers their vehicles service needs and discuss all shop repair and maintenance options
• Provide estimates associated with customer requested services
• Follow up with customers on repair and maintenance progress
• Record completed service and other sales transactions
• Resolve customer complaints as needed
• Develop and maintain strong customer relationships

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED