Service Advisor
About The Position
Fox Motors has a Service Advisor opening in Cadillac, MI at Fox Ford Cadillac . You would contribute to our overall vision, "Working together moving people throughout life," by developing and maintaining trust with our customers that will build long-term relationships. KEY RESPONSIBILITIES The Service Advisor is a trusted automotive expert that plays an active role in the service lane. As a Service Advisor, you are responsible for selling and scheduling needed service work, preparing, and presenting repair orders, and maintaining customer records. Fox Motors is looking for a Service Advisor that has automotive knowledge, strong written and verbal communication skills, and is team focused. If you are ready to put your career in gear, Apply Now!
Requirements
- Two to four years related experience and/or training; or equivalent combination of education and experience.
- Experience and desire to work with technology to drive an exceptional customer experience.
- Excellent communication, organization, and follow-up skills.
- Ability to multi-task, prioritize, and manage time effective.
- Valid driver's license.
Responsibilities
- Schedules service appointments.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Obtains customer and vehicle data prior to arrival when possible.
- Writes up customer's vehicle problems accurately and clearly on repair order.
- Refers to service history, inspects vehicle, and recommends additional needed service.
- Provides a complete and accurate written cost estimate for labor and parts.
- Checks on progress of repair throughout the day.
- Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Reviews repair orders to ensure that work is completed, and additional work and authorization is noted.
- Closes repair order as appropriate.
- Explains completed work and all charges to customers.
Benefits
- Paid Vacation, PTO, and Holidays
- Medical, Dental and Vision
- 401(k) with Employer Match
- Flex Spending
- Group Life Insurance (Company Paid)
- Short-Term and Long-Term Disability
- Supplemental Life Insurance
- Accident Insurance
- Employee Assistance Programs
- Employee Discounts
- Wellbeing Program
- Growth and Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
