Service Advisor - Altoona
About The Position
Principal Duties and Responsibilities • Enhance Stuckey Automotive Customer Experience • Advises customers at auto dealerships about their repair needs by taking test drives, checking vehicle maintenance records, and examining service schedules • Greet and welcome service customers in a friendly and courteous manner • Schedules appointments, answer phones and collects funds for service • Verifies warranty and service contract coverage • Develops estimates by costing materials, supplies and labor • Prepares repair orders • Maintains excellent customer rapport • Maintains automotive records • Continuous learning by participating in education opportunities and required training • Attends to customers in waiting areas as well as driving them home or to work as needed • Ensure cleanliness of service write up area • Follow Guidelines set in Stuckey Automotive Handbook • Work with Service Manager to met and exceed any deadlines • Meet and/or maintain all requirements for Job function
Requirements
- Valid Driver’s License
- Must Submit and Pass Drug Screening
- Understanding of Stuckey Automotive’s Excellent Customer Service
- Honesty, Integrity, Trustworthiness, Kindness
- Driven and Passionate to achieve growth and goals
- Excellent Communication skills
- Strong Professional Manners
Responsibilities
- Enhance Stuckey Automotive Customer Experience
- Advises customers at auto dealerships about their repair needs by taking test drives, checking vehicle maintenance records, and examining service schedules
- Greet and welcome service customers in a friendly and courteous manner
- Schedules appointments, answer phones and collects funds for service
- Verifies warranty and service contract coverage
- Develops estimates by costing materials, supplies and labor
- Prepares repair orders
- Maintains excellent customer rapport
- Maintains automotive records
- Continuous learning by participating in education opportunities and required training
- Attends to customers in waiting areas as well as driving them home or to work as needed
- Ensure cleanliness of service write up area
- Follow Guidelines set in Stuckey Automotive Handbook
- Work with Service Manager to met and exceed any deadlines
- Meet and/or maintain all requirements for Job function
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
