Service Advisor
About The Position
For 100 years, A.C. Nelsen has retained great prices, attentive service, and positive relationships with our customers and community. We are proud to have received the First Place Award of Best RV Dealer from Omaha Magazine's Best of Omaha, voted on by local readers. We are currently searching for a full time customer service advisor to work in our fast-paced service department. As a service advisor with AC Nelsen RV, you help customers by assisting solving issues that they're having with their trailer, scheduling service appointments, and making sure that the customers are happy with the service that we provide. This position would also assist our service manager by: Answering service department phone calls, directs calls to correct person or department Scheduling work in and out of shop Checking in customers Following up with parts orders Contacting customers with work updates Performing administrative duties for service department, which include: correspondence, faxing, filing, follow-up emails, etc. Benefits for this position include health, dental, vision, life insurance, disability, paid holidays, paid vacation, and a 401k plan with a generous company match! Plus, you get to work with a great group of co-workers and customers!
Requirements
- The ideal candidate would have experience working in an auto or RV shop, or a related service field.
- Excellent customer service and organization skills are required, along with a team-focused attitude.
- The applicant must have an empathetic personality and be able to confer with all levels of customers.
- The applicant must be able to work in various environments including: outdoors, office, and shop area.
Nice To Haves
- mechanically inclined and willing to learn
- We prefer the applicant has experience using Microsoft office products and be computer literate and willing to learn our proprietary system.
Responsibilities
- Answering service department phone calls, directs calls to correct person or department
- Scheduling work in and out of shop
- Checking in customers
- Following up with parts orders
- Contacting customers with work updates
- Performing administrative duties for service department, which include: correspondence, faxing, filing, follow-up emails, etc.
Benefits
- health
- dental
- vision
- life insurance
- disability
- paid holidays
- paid vacation
- 401k plan with a generous company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
