Entry Level Service Advisor

Liberty Subaru • Emerson, NJ

16h

About The Position

This position is for an Entry Level Automotive Service Advisor. Qualified candidates will be responsible for greeting customers, scheduling service appointments in person, via phone and e-mail. They will determine and recommend maintenance based on the age, mileage, and history of the vehicle, and estimate the cost and time needed for recommended repairs. A key aspect of the role involves handling customer complaints and maintaining high customer satisfaction standards. The advisor will also monitor the progress of each vehicle throughout the day, updating customers frequently, and verify that the final invoice reconciles with the work performed on the repair order. Ideal candidates must possess outstanding communication skills, a proven track record of teamwork and excellent customer service, a desire for a long-term career with a growing organization, personal and professional integrity, computer skills, a willingness to learn new programs, and basic automotive operating system knowledge.

Requirements

• Outstanding communication skill
• Proven track record of teamwork and excellent customer service skills
• A desire for a long-term career with a growing organization
• Personal and Profession integrity
• Computer skills and willingness to learn new programs
• Basic automotive operating system knowledge

Responsibilities

• Greeting customers, scheduling service appointments in person, via phone and e-mail.
• Determine and recommend maintenance based on age, mileage and history of vehicle.
• Estimating the cost and time needed to do the recommended repairs.
• Handling customer complaints and maintaining high customer satisfaction standards.
• Monitor the progress of each vehicle throughout the day, and update customer frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed