Service Advisor | Hourly + Commission - Big Valley Ford

Gee Automotive Companies • Stockton, CA

4d

About The Position

Are you the person everyone turns to when they need a plan? At Big Valley Ford, our Service Advisors are the high-energy "air traffic controllers" of our dealership. If you have the communication skills of a diplomat and the mindset of a pro, stop just taking orders and start leading the drive. We need a bold bridge between our technicians and our customers—your desk is waiting. As a Service Advisor, you will serve as the primary point of contact between our customers and the service department. You will play a key role in ensuring a positive service experience by clearly communicating repair needs, coordinating with technicians, and keeping customers informed throughout the service process. Why Work for Big Valley Ford? At Big Valley Ford, we believe our employees are the foundation of our success. When you join our team, you become part of a supportive environment that values teamwork, professionalism, and growth. A Supportive Culture – We foster a positive workplace where employees are respected, supported, and encouraged to succeed. Opportunities for Growth – We invest in our employees through training, development, and advancement opportunities. Customer-Focused Environment – Work with a team committed to delivering outstanding service and building long-term customer relationships. Team-Oriented Workplace – Collaborate with experienced technicians and service professionals who take pride in their work.

Requirements

• Previous automotive service advisor experience preferred
• Strong customer service and communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Basic knowledge of automotive maintenance and repair services
• Computer proficiency and ability to learn dealership management systems
• Professional appearance and positive attitude
• Ability to work collaboratively with technicians and service department staff
• Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.

Responsibilities

• Greet customers promptly and professionally when they arrive for service appointments
• Listen carefully to customer concerns and accurately document vehicle issues
• Open and manage repair orders while ensuring all information is accurate and complete
• Communicate recommended repairs and maintenance services to customers clearly and professionally
• Provide cost estimates and obtain customer authorization for repairs
• Coordinate with service technicians to ensure accurate diagnosis and timely repairs
• Keep customers informed about repair status, delays, or additional service needs
• Ensure completed work meets dealership quality standards before returning vehicles to customers
• Maintain strong relationships with customers to encourage repeat service visits

Benefits

• Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
• Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing from Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees