Service Advisor

Burlington Kia•Burlington, NC

50d

About The Position

Are you ready to enter the fast lane? Do you enjoy working in a fast past environment with a passion for customer service? Burlington Kia is seeking Service Advisor's to help expand our growing Service department. As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well versed in product offerings, inventory needs, technician scheduling and customer service. ABOUT US At Burlington Kia we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Burlington Kia is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

Requirements

Must hold a high school diploma or equivalent
Excellent customer service skills
Basic Computer skills
Positive, friendly attitude, along with a customer service mentality
Enjoy working in a fast paced environment
Excellent oral and written communication skills
Team player
Must have a valid driver's license
Ability to learn new technology, repair and service procedures and specifications Able to operate electronic diagnostic equipment

Responsibilities

Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently