Muscle Shoals - Service Advisor - Full-time
About The Position
Service Advisor – Be the Voice of the Service Department! We’re looking for a Service Advisor who thrives in a fast-paced environment and can serve as the essential link between our customers and service technicians. As the central point of communication , you’ll be responsible for understanding customer concerns, coordinating service and repair solutions, and ensuring clear, consistent updates throughout the service process. You’ll play a key role in creating an exceptional service experience—from diagnosing initial concerns to explaining recommended repairs and maintenance with clarity and confidence.
Requirements
- High school diploma or GED
- At least 1 year of experience in a dealership or large-scale service facility
- Valid, unrestricted driver’s license and clean driving record
- Strong technical knowledge and proven customer service skills
- Ability to stay calm under pressure and handle multiple priorities
- Professional appearance, positive attitude, and excellent communication skills
- Passion for delivering world-class customer service
Nice To Haves
- Volkswagen & Mitsubishi Certification is a plus, but not required
Responsibilities
- Serve as the primary liaison between customers and technicians
- Accurately identify and communicate vehicle issues and service needs
- Set and manage clear expectations for repair timelines and costs
- Ensure customers are informed on required and recommended services
- Maintain a strong focus on customer satisfaction and retention
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
