Service Advisor - World Car Kia North

Elite•San Antonio, TX

16d

About The Position

Elite is looking for a knowledgeable and customer-focused Service Advisor to join our team. The Service Advisor plays a crucial role in ensuring exceptional customer service and communication between the customers and the service department.

Requirements

High school diploma or equivalent.
1-3 years of experience in automotive service or customer service, experience as a Service Advisor is a plus.
Strong understanding of automotive repair and maintenance.
Excellent communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Proficient with computer systems and dealership management software.
Strong organizational skills and attention to detail.
Valid driver's license and a clean driving record.

Responsibilities

Greet customers and ascertain their automotive service needs.
Assist customers by providing advice on repairs and maintenance services.
Prepare and present detailed service estimates and obtain customer approvals.
Coordinate the scheduling of service appointments and manage workflow in the service department.
Communicate with service technicians about the specifics of customer needs and repair recommendations.
Follow up on service appointments and ensure customer satisfaction with service received.
Review vehicle history and make tailored service recommendations.
Handle customer complaints and resolve issues effectively.
Maintain accurate records of services performed on vehicles and other administrative tasks.