Service Advisor

TEKsystems

13d • $18 - $18 • Onsite

About The Position

The Service Advisor is a frontline customer engagement and consultative sales role responsible for educating customers on natural‑based plant health, lawn, tree, and pest care solutions. The position blends customer service, problem-solving, and sales, with a strong emphasis on empathy, active listening, and delivering a consistent experience across all interactions.
Team members support inbound customer inquiries, manage web leads, and SELL! No prior industry experience is required.
Training is fully provided through hands-on, in-person instruction until the advisor is confident and independently productive.

Requirements

• Customer Service
• Sales
• Microsoft Office
• Outbound Calls
• Retail Sales
• Customer-facing experience preferred (phone or in-person)
• Basic proficiency with standard office tools (Google Workspace, Microsoft Office)
• GED or HS Diploma
• Excellent active listening and communication
• Empathy and strong customer service instincts
• Critical thinking and problem-solving capabilities
• Motivation, discipline, and team orientation
• Ability to operate in a structured, high-volume environment

Responsibilities

• Conduct customer needs assessments around lawn, tree, and pest concerns
• Provide clear explanations of natural-based treatment options
• Ensure a consistent customer experience regardless of who takes the call
• Recommend service packages aligned to customer needs
• Close sales in real time or through follow-up conversations
• Manage upfront and residual commission workflows
• Document customer interactions accurately in the CRM
• Engage in a proactive, supportive team environment
• Communicate effectively via phone, email, and text
• Participate in ongoing coaching and development sessions

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED