Service Advisor – High Volume Shop
About The Position
Tom Kadlec Kia has proudly served the Rochester community since 1979. As our customer base continues to grow, we are looking for a professional Service Advisor who takes pride in delivering exceptional customer experiences while helping customers properly maintain their vehicles. This is an opportunity to join a busy, well-supported service department where advisors can build strong relationships with customers and develop a long-term career. If you thrive in a fast-paced dealership environment and enjoy guiding customers through maintenance and repair decisions with honesty and clarity, we encourage you to apply. Income Potential: $60,000 – $90,000+ annually (base + performance incentives) High-volume service department with strong customer retention • Advisors typically manage 15–20 repair orders per day • Supported by experienced technicians and organized shop processes • Established customer base and consistent service traffic • Position open due to continued service department growth If you are currently a Service Advisor but feel limited by technician capacity, inconsistent traffic, or lack of support, this could be the opportunity you’ve been looking for. Tom Kadlec Kia is a dealership that believes in investing in people and building long-term careers. Our team takes pride in doing things the right way while continuing to grow and improve every year.
Requirements
- Previous automotive service advisor experience preferred
- Strong communication and organizational skills
- Ability to manage multiple repair orders and customers simultaneously
- Professional demeanor and customer-first attitude
- Ability to confidently present recommended services and maintenance
- Valid driver’s license required
Responsibilities
- Serve as the primary contact between customers and the service department
- Listen carefully to customer concerns and document them accurately
- Recommend maintenance and repairs based on manufacturer guidelines, mileage, and vehicle condition
- Prepare accurate repair estimates for parts and labor
- Communicate clearly with technicians and customers throughout the repair process
- Provide timely updates so customers feel informed and confident in the work being performed
- Review completed repairs with customers and ensure total satisfaction
Benefits
- 401(k) with company match (Traditional & Roth options)
- Generous paid time off
- Medical, dental, and vision insurance
- Employer-paid life insurance
- Short-term and long-term disability coverage
- Critical illness and accident insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options
- 24/7 Employee Assistance Program
- Employee discounts on vehicles, service, and parts
- Financial planning resources
- Paid training and career development
- Opportunities for advancement within the organization
- Closed on Sundays — dedicated time off for rest and family
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
