KAM: SERVICE ADVISOR

AutoInc•Amarillo, TX

5d•Onsite

About The Position

Communicate with and assist customers with their vehicle needs and perform duties assigned to ensure the service on vehicles are completed efficiently and professionally.

Requirements

Valid TX DL and acceptable driving record, acceptable background review and negative drug screen
High school diploma or the equivalent
Basic math, reading and writing skills
Must be able to apply common sense understanding to carry out instruction furnished in written or oral diagrammatic form
Must be able to deal with problems involving several concrete variables in or from standardized situations
Strong mental aptitude
Strong verbal communication skills
Strong personal initiative
Ability to operate a standard transmission vehicle
Ability to use a computer and 10 key calculator
General Knowledge of vehicle mechanical operations
Ability to operate hand and power tools safely
Frequent standing, walking, bending/stooping/squatting, grasping/gripping, writing/typing, driving/operating equipment and vision (beyond arms length), sitting, hearing, speaking
Occasionally climb stairs/ladders, lying down, push/pull, reach above shoulders, and lift/carry 1-75lbs.

Responsibilities

Greet customers in a timely, friendly and professional manner
Obtain current customer and vehicle data, make changes in dealership system as needed
Interview customers to determine the nature of customers concerns and needs
Perform vehicle walk-around with customer looking for additional sales opportunities
Thoroughly complete repair orders
Communicate with customers by phone to schedule appointments and relay vehicle status updates
Inspect repaired vehicles prior to delivery
Maintain Customer Satisfaction Index standards
Maintain individual performance standards
Keep work area clean and organized