Service Advisor

Commercial Truck and Trailer Repair•Houston, TX

just now

About The Position

Are you a motivated person with a can-do attitude? If so, we’d love to have you join our team! What can we offer you?: Competitive Wages; Monthly incentive program; Medical, dental and vision benefits; 401K; Uniforms; Employee Discounts with Verizon, Sketchers and more! Commercial Truck & Trailer Repair is growing and that means new career opportunities! Join us and be part of an iconic family of companies with a great culture, unmatched co-worker camaraderie and plenty of development opportunities! At Commercial Truck & Trailer Repair our top priority is having employees who can live up to the demanding expectations of our customers and markets. We believe our employees, who bring their hard work and dedication each and every day, are the source of our strength and success. Our ideal candidate will have an immediate connection to Commercial Truck & Trailer Repair’s Mission Statement of helping every customer to have a positive, memorable experience, as well as embodying our vision and values. Candidates who connect through positive and respectful interaction, and strive to be open, honest and fair will be at the top of our list. Since the mid-1970’s, Twin Cities’ companies of all sizes have trusted Commercial Truck & Trailer to maintain their fleets. Commercial Truck & Trailer Repair is a full-service Fleet Maintenance Management Company. Commercial Truck & Trailer Repair is part of the Berger Transfer & Storage, Inc Family of Companies. Berger Transfer & Storage, Inc is a leading provider of relocation, distribution and warehousing services. Founded in 1910, Berger has been providing moving and storage services to individuals and businesses for over 100 years! Berger is Allied Van Lines’ largest agent with 16 locations throughout the U.S. Commercial Truck & Trailer Repair is seeking an Service Advisor. Our Service Advisor builds and supports great customer relationships both within the Berger company as well as with our external customers. They work closely with our technicians helping guide them to obtain our dealership goals.

Requirements

Highly skilled in vehicle and equipment diagnosis and repair preferred
Strong organizational skills
Must have excellent communication skills, both verbal and written
Must be able to pass a drug test and background check

Responsibilities

Provide supervision for service department
Organize and provide daily supervision of departmental personnel
Determine and provide adequate level of staffing and arrange for or provide required personnel training
Set projected sales and expense goals based on facilities, technician staffing and efficiency standards
Monitor repair practices in all shops to ensure productivity, efficiency and optimize labor sales
Determine and administer advertising and promotional programs
Monitor and direct maintenance of service tools, equipment and facilities to ensure compliance with company standards of cleanliness and safekeeping
Keep accurate facility records pertaining to any hazardous waste disposal and yearly reporting to state agencies
Implement safety procedures as safety supervisor
Review all customer service concerns and administer any warranty and/or policy adjustments in the best interest of the customer and the dealership
Determine and implement labor rates based on market research and budget requirements
Review company financials to ensure compliance with budgeted financial goals
Perform annual employee evaluations
Maintain technician’s productivity and efficiency records for analysis, incentive plan administration and scheduled technician evaluations
Keep up-to-date on current market trends and observe activities of local, regional and national competition
Work with Parts Manager and Administrator to ensure punctual claims application and follow up
Perform other duties as assigned by management.