Service Advisor

ANDY MOHR BUICK-PONTIAC-GMC TRUCK INC•Fishers, IN

1d•Onsite

About The Position

Andy Mohr Automotive Group is one of the largest volume car dealership groups in the state of Indiana. Mohr’s goal is to Sell and Service in volume. With aggressive advertising campaigns that are value-oriented, car customers are very familiar with the Andy Mohr brand. Andy Mohr dealerships are stocked with large inventories that are priced very competitively. The Andy Mohr Automotive group employs more than 1100 employees throughout central Indiana and the employees are value-oriented. They are honest and straightforward and get customers in and out efficiently.

Requirements

Minimum 1 year experience in a Service Advisory role
Positive attitude
High volume mentality
CSI focused
Service Advisor, Dealership, Automotive Knowledge: 1 year

Responsibilities

Greeting customers promptly
Obtaining customer and vehicle information
Clearly reporting all vehicle symptoms as described by the customer
Determining and recommending needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verifying that the final invoice reconciles with the work performed on the repair order
Explaining all completed work and charges to customers