Service Advisor - Buick /GMC / Kia Virginia Beach
About The Position
Our Service Advisors are the center of communication for all service and repair activities within the Service Department. Being the primary point of contact for all automotive service and repair matters, the Service Advisor must listen to and thoroughly understand each and every customer's concerns and arrange for appropriate service/repairs. Once completed, you will also relay all necessary information from the technician to the customer clearly and effectively. Here, Service Advisors make sure the customer knows what repairs are needed and what repairs and maintenance are recommended. We also offer a FREE Wellness option that is available to each and every employee at the time of Benefit Enrollment eligibility.
Requirements
- High school diploma or GED required
- Post-secondary automotive training or equivalent work experience
- One year of dealer-level or large facility experience preferred
- ASE certification (or is willing to obtain certification)
- Broad scope of automotive mechanical/electrical knowledge
- Neat, clean, and professional appearance
- Pleasant/friendly demeanor and an outgoing personality
- Highly professional and dependable
- Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
- Excellent interpersonal skills to interact professionally with customers, vendors, and staff
- Unrestricted driver's license and clean driving record
- Ability to drive both automatic and standard-transmission vehicles is a Plus!
- Basic computer and internet skills
Nice To Haves
- ASE certification (or is willing to obtain certification)
- Ability to drive both automatic and standard-transmission vehicles is a Plus!
Responsibilities
- Schedules service for customers either in person or on the phone to ensure prompt and accurate diagnosis of any problems
- Makes repair recommendations and manages the delivery of repairs by setting and managing customer expectations
- Ensures that required documentation is complete and is in compliance with regulations and standards
- Complies with and enforces all safety policies and procedures
- Attends all staff meetings, training, and educational classes as required to educate/train new staff members
- Performs other duties as assigned
Benefits
- FREE Wellness option that is available to each and every employee at the time of Benefit Enrollment eligibility.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Motor Vehicle and Parts Dealers
Education Level
High school or GED
Number of Employees
501-1,000 employees
