Service Advisor

Lithia & Driveway • Troy, MI

10d

About The Position

Experienced Service Writer Wanted at Suburban CDJR of Troy! Are you an automotive professional with a proven track record in service writing? Do you know how to build trust with customers, keep repair orders running smoothly, and communicate confidently with technicians? If so, Suburban CDJR of Troy, a proud member of the Chrysler family, wants you on our team! We’re home to some of the most iconic vehicles in the industry, and we’re looking for an experienced Service Writer who can hit the ground running and deliver the level of service our customers expect. What You'll Do: As a Service Writer, you'll take charge of the customer experience from start to finish—managing repair orders, setting accurate expectations, and serving as the critical link between the customer and the technician.

Requirements

• Proven experience as a Service Writer or Service Advisor
• Strong customer service and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Solid understanding of automotive systems and repair terminology
• Valid driver's license and clean driving record
• High School graduate or equivalent, 18 years or older required.
• We are a drug free workplace.
• We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
• We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Nice To Haves

• Background as an automotive technician is a plus

Responsibilities

• Initiate service and repair orders based on customer concerns and vehicle performance
• Verify warranty and service contract coverage
• Build accurate repair estimates including labor, parts, and deductibles
• Communicate service needs clearly to both customers and technicians
• Keep customers informed throughout the repair process—status, costs, and service timelines
• Administer manufacturer warranties for eligible repairs
• Maintain detailed and up-to-date customer records
• Promote current service specials and build long-term customer relationships

Benefits

• Competitive pay and benefits package
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and d Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED