Service Advisor

Lithia & Driveway•Lincoln, ID

9h•$70,000 - $100,000•Onsite

About The Position

Lithia Ford Lincoln of Boise Now Hiring Experienced Service Advisor! About our shop: Service Advisor Pay: Commission based, $70,000 - $100,000 Service Department open M-F 7am-6pm and Saturdays 7am-5pm Busy Service Department: Central Dispatch with 8 Advisors. Average RO count is 4,000 and usually 2-3 days’ worth of ROs in the dispatch office. 44 bays + 8 quick lube rack: 1 bay per tech (high producers have 2) Highly qualified parts team and parts staging area organized by RO for upcoming work. Parts Runners for active jobs to deliver parts and Porters to help move vehicles in and out of bays. State of the art shop equipment, all Ford specialty tools. Heated shop with swamp coolers, high speed doors and updated led lighting. Professional & FUN work environment (techs who support each other). Fast-paced but easy-going work environment, family friendly environment. Supportive leadership. Manager is detail oriented and puts the customer first, promotes family and is easy to get along with.

Requirements

5+ years of experience in Service writing Advisor role
Communication skills – communicates effectively with others.
Time management – managing one’s own time and time of others.
Typing – ability to type efficiently in order to enter repair orders.
Basic computer & cost calculation skills.
Acceptable driving record and a valid driver's license in your state of residence.
High School graduate or equivalent, 18 years or older required.
Veterans encouraged to apply!
We are a drug free workplace.
We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Responsibilities

The Service Advisor presents a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns.
They serve as the communicator between customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.