Service Advisor
About The Position
Mike Savoie Chevrolet is a third-generation family-owned dealership that has been in business since 1966, yet remains one of the fastest growing dealerships in the Metro Detroit area! We pride ourselves on doing the right thing for our customers and our employees. Employees of Mike Savoie Chevrolet are our most valuable assets. They are the constant that ensures our current and future success. We have many employees that have been with us for numerous years and contribute to our family atmosphere. If you're looking for a great environment where dedication, hard work and integrity are valued, apply today! Mike Savoie Chevrolet is seeking an experienced, customer service minded, Service Advisor to add to our team. Benefits: Competitive Compensation: Salary Plus Commission - $50,000-$100,000 PLUS Lucrative Year-End Bonus Support of Business Development Center to Aide in Maintaining a Full Appointment Schedule Fast-paced dynamic work environment 5 day work week - NO Weekends! NO Late Nights! Quality Healthcare BCBS/BCN Medical (PPO and HMO plans offered) Company Sponsored Health Savings Account (HSA) Available Dental and Vision Coverage Life and AD&D Insurance Short Term Disability Insurance Aflac 401K with Company Match Paid Vacation Professional Sporting Events Company Raffles Company Apparel Program Holiday and Monthly Birthday Celebrations Heated Service Lane
Requirements
- Organized and friendly personality
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Acceptable driving record and valid driver’s license
Responsibilities
- Write Repair Order after verifying customer's complaint
- Effectively and accurately communicate customer complaint on repair order
- Ensure that customers receive prompt, courteous, and effective service
- Punctual and dependable team player
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Work effectively with technicians and parts department to ensure quality service
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain customer satisfaction scores at or above company standards
- Reinforce company policies and adhere to company standards
- Encourage compliance with applicable laws and regulations
Benefits
- Competitive Compensation: Salary Plus Commission - $50,000-$100,000 PLUS Lucrative Year-End Bonus
- Support of Business Development Center to Aide in Maintaining a Full Appointment Schedule
- Fast-paced dynamic work environment
- 5 day work week - NO Weekends! NO Late Nights!
- Quality Healthcare BCBS/BCN Medical (PPO and HMO plans offered)
- Company Sponsored Health Savings Account (HSA) Available
- Dental and Vision Coverage
- Life and AD&D Insurance
- Short Term Disability Insurance
- Aflac
- 401K with Company Match
- Paid Vacation
- Professional Sporting Events
- Company Raffles
- Company Apparel Program
- Holiday and Monthly Birthday Celebrations
- Heated Service Lane
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
