Service Advisor
About The Position
Are you passionate about cars and exceptional customer service? Hunter Automotive Group is looking for a Service Advisor to act as the vital link between our customers and our service department. In this role, you’ll ensure every guest receives expert guidance while helping our shop run at peak efficiency. Automotive experience is a plus, but we are happy to train the right candidate who brings a proactive attitude, strong communication skills, and a desire to help people. As our Service Advisor, you’ll play a critical role in the customer journey—turning technical needs into clear solutions and building lasting relationships within our community.
Requirements
- Experience: 1–3 years in a customer service, retail, or automotive role (Previous Advisor experience is a plus!).
- Skills: Excellent verbal and written communication with the ability to explain technical concepts clearly.
- Organization: Ability to multitask and manage multiple repair orders simultaneously in a fast-paced environment.
- Knowledge: Familiarity with automotive repair processes or a basic understanding of vehicle mechanics.
- Attitude: A proactive, team-oriented approach with a commitment to honesty and continuous improvement.
Nice To Haves
- Previous Advisor experience is a plus!
Responsibilities
- Customer Interaction: Greet customers, listen to their concerns, and provide expert advice on vehicle maintenance and repair needs.
- Service Coordination: Schedule and manage appointments to ensure efficient workflow and minimal wait times for our guests.
- Diagnosis & Recommendations: Collaborate with our skilled technicians to accurately communicate vehicle issues and recommended repairs.
- Clear Communication: Keep customers informed on the status of their vehicle, including updates on timelines and service plan changes.
- Follow-Up: Ensure total customer satisfaction by following up after service to address any questions and maintain long-term loyalty.
Benefits
- Unique Schedule: 4-day work week with 5 days off in a row every 3 weeks!
- Competitive Pay based on experience.
- Health Insurance with a $0 cost option available.
- Dental and Vision insurance.
- Wellness Program and Employee Appreciation events.
- Paid Time Off and paid holidays.
- 401(k) with company match.
- Employee Discounts on vehicles, service, parts, and accessories.
- Closed Sundays!
- Professional Growth and advancement opportunities within our 85-year-old family business.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
