Service Advisor

Harnish Auto Family•Everett, WA

9h•Onsite

About The Position

The Automotive Service Advisor is the primary customer contact for vehicle service and repair. This role greets customers, listens to their vehicle concerns, determines needed services, prepares repair orders, explains work and estimates, schedules appointments, and works with technicians to ensure customer satisfaction and service efficiency.

Requirements

Excellent verbal and written communication skills, with ability to build rapport quickly.
Strong negotiation, closing, and customer service skills.
Ability to work independently and as part of a team in a fast-paced environment.
Professional phone etiquette and positive attitude.

Responsibilities

Greet customers in a professional and timely manner and obtain vehicle and service information.
Listen to customer concerns and translate them into accurate service orders.
Explain recommended services and repair options in customer-friendly language.
Prepare cost and labor estimates; document recommended services clearly.
Coordinate service scheduling and communicate updates to customers before, during, and after service.
Maintain communication between customers, technicians, parts personnel, and management.
Handle customer complaints, resolve issues, and ensure customer satisfaction.
Promote additional maintenance and aftermarket services when appropriate.
Record customer approvals and obtain signatures prior to service.
Ensure accuracy in work orders, billing, and documentation.
Advise customers of future service needs and warranty coverages.
Maintain service department forms, pricing guides, and service menus.
Maintain cleanliness of service drive, lot, and parking areas
Monitor lot for safety hazards and report concerns immediately
Ensure keys are properly tagged and secured according to dealership policy
Maintain a clean, organized, and safe work area.
Report any safety issues, equipment defects, or hazards immediately to management.
Adhere to all company policies, scripts, and customer service standards.
Maintain a professional appearance and conduct consistent with dealership standards.
Support management initiatives related to revenue growth, compliance, and customer satisfaction.
Maintain high ethical standards and represent the dealership professionally at all times.
Adhere to attendance, scheduling, and timekeeping expectations.
Complete all required training, certifications, and compliance courses on time.
Perform other duties as assigned by management.