Service Advisor

All Tune Murfreesboro-6169•Murfreesboro, TN

24d•$50,000 - $75,000

About The Position

Automotive Service Writer / Service Advisor at ATL Total Car Care Role Overview: Acts as the critical communication bridge between our guests and our technicians, translating vehicle concerns into detailed repair orders. At All Tune Total Car Care, we have proudly served local communities for nearly 40 years. Our ASE-certified technicians are committed to providing high-quality service, ensuring vehicles stay in top condition for the long road. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to All Tune Total Auto Care Corporate.

Requirements

Communication: Exceptional verbal and written skills for explaining complex mechanical issues to customers and suppliers
Technical Knowledge: Understanding of vehicle systems (engines, brakes, electrical/electronics) to provide accurate estimates.
Software Proficiency: Experience with dealership management systems is a plus.
Sales & Negotiation: Ability to make ethical recommendations and additional services to meet department goals.
Education: Minimum high school diploma; vocational training or ASE Service Consultant Certification is often preferred.
Prefer experience of 2 years as a service writer for a dealer or repair facility.
High school diploma or GED; ASE Service Consultant Certification is a major plus.
Valid driver's license and clean driving record.
2+ years of experience in automotive service writing or customer service.
Proficiency in management software preferred; (esp., Tekmetric)

Responsibilities

Customer Intake: Greet customers, listen to vehicle issues, and document symptoms clearly on a Repair Order (RO)
Technical Liaison: Translate "non-technical" customer descriptions into actionable instructions for technicians.
Estimating & Sales: Develop cost and time estimates for labor and parts; identify and recommend necessary preventative maintenance (upselling).
Project Management: Schedule appointments, track the progress of repairs, and notify customers of any status changes or additional required work.
Administrative Tasks: Maintain thorough and accurate customer records in management systems, verify warranty/insurance coverage, and process final payments.
Quality Assurance: Review completed work with the customer to ensure satisfaction and explain the repairs performed.
Customer Intake: Greet guests, perform vehicle walk-arounds, and document symptoms clearly.
Estimating: Develop accurate cost and time estimates for labor and parts.
Sales & Advocacy: Ethically recommend preventative maintenance and additional repairs identified by technicians.
Workflow Management: Schedule appointments and maintain constant communication with guests regarding repair status.