Service Advisor / Writer Monday - Friday Swing Shift
About The Position
Pape’ Kenworth, the premier medium and heavy-duty truck and equipment dealer in the West, is looking for a Service Advisor / Writer to join their team in French Camp. At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family. Make a difference. Grow your career. Join the Pape’ Team! WHAT YOU’LL DO As our Service Advisor / Writer, you will ensure that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible, all while ensuring you provide an excellent experience for our customers. Every day you will oversee service and warranty work orders, assist in shop workflow, check-in equipment for repair, and assist customers. To thrive in this role, you must love working in a team, be customer service focused, and have a winning attitude. This team member will work Monday – Friday, 1:30pm- 10:00pm.
Requirements
- Familiarity with Outlook, Word, Excel, and the ability to learn new computer programs.
- Excellent customer relations and communication skills.
- Ability to perform at a high level in a fast-paced and team-oriented environment.
Nice To Haves
- Mechanical aptitude is a plus.
Responsibilities
- Ensure that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible
- Oversee service and warranty work orders
- Assist in shop workflow
- Check-in equipment for repair
- Assist customers
Benefits
- 401(k) & Roth 401(k) Retirement Plans with Company Match
- Medical, Dental, Vision and Prescription Insurance
- Flexible Spending Accounts (Flex Plans)
- Life Insurance
- Short- and Long-Term Disability Insurance
- Employee Assistance Program
- Online and Instructor-Led Training
- Tuition Reimbursement for Training Programs
- Progressive Vacation Plans
- Sick Leave & Paid Holidays
- Advancement
- Stability and reputation
- Equipment
- Employee impact
- Training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
