Service Advisor/Writer
About The Position
Join a Legacy of Excellence! For over five decades, Gibbs Truck Centers has been a trusted leader in the medium, severe service, and heavy-duty commercial truck industry. With five locations across Central California , we proudly represent International, Isuzu, Cummins, and Idealease . Our commitment to excellence has earned us some of the industry’s top honors including 26 consecutive years of Circle of Excellence Award s, 3 years of Platinum Prestige Standards , and the 2022 Presidential Dealer Award. We couldn’t achieve these milestones without our incredible team. Position Summary We are seeking an experienced Service Advisor/Writer who thrives in a fast-paced, customer-focused environment. The ideal candidate will deliver exceptional service by accurately identifying customer needs, coordinating repairs, and ensuring a smooth, transparent repair process from start to finish. This role requires strong communication, organization, and multitasking skills, along with a passion for customer satisfaction and teamwork.
Requirements
- Excellent verbal and written communication skills
- Strong organizational and multitasking ability
- Professional, customer-first demeanor
- Computer literacy and strong typing skills
- Attention to detail with neat, accurate paperwork
- Proven follow-up and problem-solving skills
- Team-oriented with a positive, proactive attitude
- Basic diesel and/or automotive knowledge preferred
- High energy, motivated, and dependable work ethic
- High School Diploma or GED required
- 1–2 years of service advisor or management experience in truck or automotive industry
- Knowledge of ADP/CDK preferred
- Professional appearance and strong work ethic
- Excellent phone and computer skills
- Ambitious, goal-driven, and adaptable to a dynamic environment
Nice To Haves
- Bilingual (English/Spanish) a plus
- Team player committed to long-term success
Responsibilities
- Listen to customer concerns and accurately document repair needs
- Prepare and process repair orders
- Communicate clearly with technicians and customers
- Provide repair estimates and obtain authorization for additional work as needed
- Recommend additional services and maintenance opportunities
- Maintain organized, accurate, and timely documentation
- Follow up proactively to ensure customer satisfaction
Benefits
- Industry-leading base salary + performance incentives
- Health insurance
- Vacation pay
- 401(k) with 2.5% company match
- Supportive, family-oriented culture and career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
