Mitsubishi Service Advisor/Writer

Antwerpen Auton Group•Randallstown, MD

55d•Onsite

About The Position

We are seeking an experienced, highly motivated, results-driven Service Advisor. The ideal candidate will be responsible for greeting our service customers, scheduling service while ensuring our customers professional service repair experience. High Energy Motivated Dealership! Our Benefits are outstanding! Need to fill as soon as possible!

Requirements

Previous experience in automotive or customer service industries
Working knowledge of the mechanical operations of vehicles
Excellent interpersonal, customer service, and organizational skills
Valid Driver's License
Intermediate skills in Microsoft Office products
Ability to understand and follow instructions
Ability to communicate effectively with customers and company personnel
Ability to read and comprehend instructions, correspondence, and memos
Ability to add, subtract, multiply and divide
Ability to apply common sense understanding to carry out instructions

Responsibilities

Responsible for selling, identifying and documenting service, maintenance, and repair service for customers
Responsible for scheduling service to be performed
Works with customer and technician to identify required maintenance
Advises customers on necessary and recommended services and repairs
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer
Enters itemized estimate on service order and explains estimate to customer
Schedules appointments with customer
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training and complies with company policies and procedures.
Records all hours worked accurately in company timekeeping system
Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships