Service Advisor-Supervisor

Altorfer CAT•Davenport, IA

About The Position

Overview: Work with an experienced team to provide exceptional service to customers. Team manages shop personnel to ensure communication flows effectively between customers, shop management and shop technicians.

Requirements

2 years’ experience in service supervisory setting.
Excellent communication skills (verbal and written) and customer service skills are needed.
Ability to write professional business communication by email or letter is required.
Knowledge of safety requirements and protocols, following company General Safe Work Practices as well as enforcing those practices.
Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required.
Must be able to work in a fast-paced environment.
Must have a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Nice To Haves

Military and veterans encouraged to apply.
Previous engine, power train, hydraulic, service repair and maintenance knowledge is a plus.
Experience in DBS,SIS Vision Link, Service & Equipment Link networks experience a plus.

Responsibilities

Communication with customers when scheduling repairs in the shop. Communication via email, phone, and business systems.
Perform job openings, job review, work order notes, service report review, warranty, invoicing, and job closing.
Assist customers and technicians on repairs and define the scope of work to ensure expectations are met.
Responsible for managing the yard facilitator(s) and daily yard operations.
Demonstrate strong customer communication & developmental skills as well as the ability to assist, manage and motivate a large, diverse workforce.
Assist the service department with answering phone calls, payroll review and entry, and service office organization & appearance.
Perform other duties as assigned.