Service Advisor-Supervisor

Altorfer CAT • Davenport, IA

4d

About The Position

Overview: Work with an experienced team to provide exceptional service to customers. Team manages shop personnel to ensure communication flows effectively between customers, shop management and shop technicians.

Requirements

• 2 years’ experience in service supervisory setting.
• Military and veterans encouraged to apply.
• Excellent communication skills (verbal and written) and customer service skills are needed.
• Ability to write professional business communication by email or letter is required.
• Knowledge of safety requirements and protocols, following company General Safe Work Practices as well as enforcing those practices.
• Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required.
• Must be able to work in a fast-paced environment.
• Must have a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Nice To Haves

• Previous engine, power train, hydraulic, service repair and maintenance knowledge is a plus.
• Experience in DBS,SIS Vision Link, Service & Equipment Link networks experience a plus.

Responsibilities

• Communication with customers when scheduling repairs in the shop. Communication via email, phone, and business systems.
• Perform job openings, job review, work order notes, service report review, warranty, invoicing, and job closing.
• Assist customers and technicians on repairs and define the scope of work to ensure expectations are met.
• Responsible for managing the yard facilitator(s) and daily yard operations.
• Demonstrate strong customer communication & developmental skills as well as the ability to assist, manage and motivate a large, diverse workforce.
• Assist the service department with answering phone calls, payroll review and entry, and service office organization & appearance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed