Service Advisor Manager
About The Position
Midas seeks a seasoned Service Advisor Manager to oversee business operations, promote customer satisfaction, drive growth initiatives, and maximize sales through upselling. The ideal candidate should have at least 3 years of automotive repair experience, supervisory/management experience, and exceptional interpersonal skills. The Service Advisor Manager will manage employees, inventory, environmental compliance, and safety regulations and maintain high-quality standards with customer service. The ideal candidate should have an entrepreneurial spirit and a proven track record in achieving business objectives and upselling sales. As a member of the Midas team, you will have access to a supportive and collaborative work environment where you can grow your skills and build your career. We are committed to providing our employees with the resources and support they need to succeed. As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve. At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless. www.midas.com
Requirements
- A minimum of 2-3 years of retail or service manager experience
- General Automotive knowledge and a willingness to learn
- Excellent customer service and vendor communication
- Strong POS Computer and Technology skills
- Leadership Capability and Team Building Skills
- Ability to work a flexible retail schedule including weekends, evenings and holidays
Responsibilities
- Manage and direct all automotive and general service technicians in the operation of the shop
- Deliver exceptional customer service while listening and consulting with customers
- Following up with customers, services requested, estimated completion times, etc
- Oversee inspections, make recommendations, create repair orders, and source parts
- Oversee all sales, accounting, and clerical functions from Service Advisors
- Maintain inventory counts and responsibility for any inventory management
- Employee’s payroll; record keeping of hours and scheduling
Benefits
- Bonus based on performance
- Employee discounts
- Paid time off
- Training & development
- opportunities for career advancement
- ongoing training
- comprehensive benefit packages that include PTO
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
