Service Advisor Ford Pro Elite

Duval Ford • Jacksonville, FL

3d

About The Position

Service Advisor Duval Ford is seeking an experienced, customer-focused Service Advisor to join our Ford Pro Elite team. In this role, you’ll greet customers, manage service appointments, prepare repair orders, and ensure a seamless, high-quality experience from start to finish. We’re looking for a reliable, detail-oriented professional with a strong commitment to exceptional CSI performance. As a respected, family-owned automotive group, Duval Motor Company is built on integrity, outstanding customer service, and a dedication to positively impacting the lives of both our employees and the customers we serve.

Requirements

• Valid driver’s license
• Ability to pass pre-employment screenings: background check, MVR check, and drug test
• Must be legally authorized to work in the United States
• Completion of Form I-9 and required documentation within 3 business days of hire
• 2–4 years of experience as an Automotive Service Advisor
• Proven record of strong CSI performance
• Excellent communication, interpersonal, and active listening skills
• Strong attention to detail and accuracy in documentation
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment
• Problem-solving and analytical abilities
• Enthusiastic and customer-service-driven mindset

Responsibilities

• Greet customers promptly and professionally; gather and document vehicle information
• Schedule service appointments and manage the daily service flow
• Accurately write repair orders and clearly document customer concerns
• Conduct or coordinate test drives to verify issues when needed
• Review service history and inspect vehicles to recommend additional maintenance
• Educate customers on recommended services and maintenance requirements
• Provide accurate estimates for labor and parts
• Communicate effectively with technicians, parts department, and other internal teams
• Maintain consistent follow-up and deliver exceptional customer satisfaction
• Uphold Duval Motor Company’s service standards and brand reputation

Benefits

• Health, dental, and vision insurance
• 401(k)
• Paid time off and holidays
• Employee discounts
• Opportunities for career growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed