Ford Service Advisor

Sill- Terhar Ford Lincoln • Broomfield, CO

4d

About The Position

Sill-TerHar Motors is a proud member of the Ford family, committed to delivering an exceptional customer experience. We take pride in our team-oriented culture, top-quality service, and dedication to customer satisfaction. We are looking for an energetic and motivated Service Advisor to join our growing service department.

As a Ford Service Advisor , you will be the primary liaison between our customers and our service team. You will be responsible for understanding customer needs, providing clear communication about recommended services, and ensuring vehicles are serviced efficiently and accurately.

Requirements

• Previous Service Advisor or automotive service experience preferred (Ford dealership experience a plus).
• Strong communication and interpersonal skills.
• Ability to explain technical information in a customer-friendly way.
• Excellent organizational skills and attention to detail.
• Proficiency with dealership management systems (Dealer Track, CDK, Reynolds & Reynolds, or similar).
• Valid driver’s license and clean driving record.

Nice To Haves

• Ford dealership experience a plus

Responsibilities

• Greet customers in a friendly, professional manner and listen to their vehicle concerns.
• Create detailed repair orders and communicate customer needs to the technicians.
• Explain repair recommendations, costs, and timelines to customers clearly and transparently.
• Provide accurate estimates for labor and parts.
• Keep customers informed about the status of their vehicle throughout the service process.
• Coordinate with the service team to ensure timely completion of work.
• Promote and upsell additional services when appropriate.
• Ensure high levels of customer satisfaction and follow up after service is complete.

Benefits

• Competitive pay plan (base salary plus commission/bonus opportunities).
• Ford factory training and career development opportunities.
• Health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and holidays.
• Employee discounts on parts, service, and vehicle purchases.
• Sill-TerHar Motors provides a comprehensive benefits package, including 48 hours of paid sick time (PSST), 40 hours of vacation after one year of service, 80 hours after 5 years of service, 6 paid holidays after 6 months of service, company-paid Life Insurance and Long Term Disability policies, and access to Medical, Dental, and Supplemental Life Insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed