Service Advisor - Earthmoving

Thompson Tractor•Panama City, FL

19h•Onsite

About The Position

The Service Advisor’s primary job is to consult with our customers about their servicing needs and sell them servicing solutions. Service Advisors sell and coordinate services for customers including the following: meeting customers, listening to their concerns about their equipment/implements, suggesting appropriate repair and maintenance services, works with selling of new accessories or replacement parts, recording service orders, following up with customers as the services are performed and explaining the repair and maintenance work to customers following its completion. Essential Responsibilities & Expectations Serves as primary customer contact for repair scheduling Generate quotations and estimates Effectively communicate with Service Department Personnel to address customer needs Assign jobs to Shop Technicians & Dispatch Field Service Technicians Open and properly segment Work Orders applying correct codes and tax information Handle closing of Work Orders in a timely fashion Coordinate with other sales personnel on customer machines in the shop and is the main point of contact for the service contract Obtain Purchase Orders from customers as required Behavior Standard Maintain a work environment by acting and communicating in a manner that represents the Thompson Tractor brand demonstrating how to get along with customers, clients, vendors and co-workers at all levels of the company Regular attendance required Uphold the Core Values of Safe & Secure, Stronger Together, People of Integrity, & Driven to Serve.

Requirements

High School diploma or the equivalent required.
7+ years of customer sales and/or service
Experience working as a Service Technician preferred.
Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position
Must possess or demonstrate the ability to quickly acquire the following Skills and Competencies: Skills and Competencies Telephone / verbal / written communication skills Microsoft Office Suite Microsoft SharePoint Microsoft Dynamics AX 2012 Strong technical/equipment knowledge and/or skills
Microsoft Word and Excel (basic and intermediate skills)
Supervisory skills training
Business communication skills training
OSHA & MSHA required training
Vendor technical sites (Infocast, SIMSi, Independent Truck Network SharePoint site)
Compliance training
Ability to speak, listen, write and type effectively.
Ability to safely grasp, stoop, kneel, and climb as required by the position.
Ability to safely lift up to 75lbs as required by the position.
Ability to safely crawl on and under heavy equipment as required by the position.

Nice To Haves

Associate's degree preferred.
Experience working as a Service Technician preferred.

Responsibilities

Serves as primary customer contact for repair scheduling
Generate quotations and estimates
Effectively communicate with Service Department Personnel to address customer needs
Assign jobs to Shop Technicians & Dispatch Field Service Technicians
Open and properly segment Work Orders applying correct codes and tax information
Handle closing of Work Orders in a timely fashion
Coordinate with other sales personnel on customer machines in the shop and is the main point of contact for the service contract
Obtain Purchase Orders from customers as required
Maintain a work environment by acting and communicating in a manner that represents the Thompson Tractor brand demonstrating how to get along with customers, clients, vendors and co-workers at all levels of the company
Regular attendance required
Uphold the Core Values of Safe & Secure, Stronger Together, People of Integrity, & Driven to Serve.