Supervisor II- Earthmoving Field Service

Thompson Tractor • Tanner, AL

7h • Onsite

About The Position

The Field Service Supervisor is responsible for leading branch Service Department personnel through field service repairs. Duties include mentoring and leading field service technicians, providing technical assistance, work order reviews, service call research and review, service truck maintenance and inspections, collaboration with customers and other branch personnel, and other duties not specified.

Requirements

• High school diploma or the equivalent required. Technical training preferred
• Experience working as a Service Technician preferred.
• Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.
• Telephone / verbal / written communication skills
• Microsoft Office Suite
• Microsoft SharePoint
• Microsoft Dynamics AX 2012
• Strong technical / equipment repair skills
• Microsoft Word and Excel - basic and intermediate
• Business communication skills training
• Leadership training
• OSHA & MSHA required training
• Compliance training
• Speaking, Listening, Writing
• Grasping, Stooping, Kneeling, Climbing
• Lifting up to 75 lbs

Responsibilities

• Lead field service technicians by assisting with safe job procedures, using proper repair guidelines, helping with parts issues, maintaining field service trucks, assisting with tooling needs.
• Conduct technician reviews timely and accurately.
• Create service quotations based on technician diagnostic feedback
• Review all service calls for proper time entry, quality service reports, and necessary supporting information for warranty or contract needs.
• Communicate with field service advisor daily and manage workload capacity.
• Ride with field techs on regular cadence to provide a better employee and customer experience.
• Update customers as needed
• Effectively communicate with internal personnel to address customer needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED