Service Advisor Assistant
About The Position
Summit Place KIA is growing and we are looking for a first-class Automotive Service Advisor Assistant for our dealerships in the greater Detroit area - we have locations in Oakland and Macomb county. We are looking for dedicated team players with a winning attitude and service experience who have a passion to help. If you're looking to grow your career in a dynamic environment then we want to hear from you! The Service Advisor Assistant is responsible for: Outstanding customer service! Build trust and respect with customers, listen and repeat back Use active listening to engage and understand their vehicle issues and concerns Create repair orders and clearly communicate vehicle needs to service technicians Communicate vehicle diagnoses and maintenance needs to customers and ability to advise and sell needed work Follow up, keeping customer updated on their vehicles throughout the repair process Interact with customers, vendors, and technicians in a professional manner at all times Maintain a clean, safe, and professional Service Lane and Lounge Answer phones promptly throughout the day Be helpful & accommodating (scheduling and transportation) Prominently display current promotions Greet customers promptly and enthusiastically at their vehicle
Requirements
- Experience advising automotive service customers and developing relationships with new and existing customers required.
- Dealertrack experience very helpful.
Responsibilities
- Outstanding customer service!
- Build trust and respect with customers, listen and repeat back
- Use active listening to engage and understand their vehicle issues and concerns
- Create repair orders and clearly communicate vehicle needs to service technicians
- Communicate vehicle diagnoses and maintenance needs to customers and ability to advise and sell needed work
- Follow up, keeping customer updated on their vehicles throughout the repair process
- Interact with customers, vendors, and technicians in a professional manner at all times
- Maintain a clean, safe, and professional Service Lane and Lounge
- Answer phones promptly throughout the day
- Be helpful & accommodating (scheduling and transportation)
- Prominently display current promotions
- Greet customers promptly and enthusiastically at their vehicle
Benefits
- Medical & Dental Insurance
- Voluntary Vision Insurance
- Company Paid Life Insurance
- Voluntary Life and Short Term Disability
- Paid Vacation and Holiday
- 401(k) with Matching (after 1 year of employment)
- Employee Assistance Program
- Professional Development Assistance
- Employee Discount
- Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
