SERVICE ADMINISTRATOR

Cutter Aviation•Phoenix, AZ

10d

About The Position

Position Summary: The Service Administrator reports directly to the Aircraft Services Manager and is responsible for handling all administrative duties within the shop to include opening/closing work-orders in company production control system (Corridor). Position is also responsible for creating work order invoices and ensuring that invoices are accurate. Essential Functions and Responsibilities: Position has significant contact with customers and vendors either in person, on the telephone or through e-mail. Therefore a positive and professional image is required as the Service Administrator, many times, represents our customers/vendors first impression of our company. Opens and closes aircraft work orders. Ensure work orders are properly billed and paid in a timely manner. Shipping, receiving, stocking, and counting inventory. Responsible for wire transfers. Ensure internal bills are paid. File work orders when completed. Create purchase orders and send to vendors. Generate weekly update reports for Aircraft Services Manager. Answer phones and dispatch to correct personnel. Complete and ensure accurate employee payroll time. Driving of passengers and or crew members on and off airfield to designation e.g., main airport, aircraft, etc. Supervisory Responsibilities: No Other duties as required.

Requirements

Physical Requirements: This work requires the following physical activities.
Occasional lifting up to 30 pounds.
Environmental Conditions: Industrial/Hangar environment.
Office environment.
Minimum Education Requirement: High School Diploma or GED.
Minimum Work Experience / Requirements:
Excellent inter-personal skills required. Position has significant interaction with our customers and vendors, including new aircraft/engine manufacturers.
Excellent computer skills.
Microsoft office skills, including excel required.
Excellent customer service, organizational, and communication skills required.
Detail-oriented and be able to multi-task in fast-paced environment.
Ability to arrive early or stay late as workload dictates, including an occasional Saturday if needed.
Ability to pass background / drug-screening test.
Clean driving record.

Nice To Haves

Prior experience working at a Repair Station, preferred.
Prior experience working at an FBO (Fixed Base Operation), preferred.
Experience with aviation maintenance software a plus.
Ideal candidate will have the following work styles:
Being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Being reliable, responsible, and dependable, and fulfilling obligations.
Attention to detail.
Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior even in very difficult situations
Accepting criticism and dealing calmly and effectively with high stress situations being open to change (positive or negative) and to considerable variety in the workplace.
A willingness to take on responsibilities and challenges.
Being sensitive to others' needs and feelings and being understanding and helpful on the job.
Developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Persistence in the face of obstacles.

Responsibilities

Opens and closes aircraft work orders.
Ensure work orders are properly billed and paid in a timely manner.
Shipping, receiving, stocking, and counting inventory.
Responsible for wire transfers.
Ensure internal bills are paid.
File work orders when completed.
Create purchase orders and send to vendors.
Generate weekly update reports for Aircraft Services Manager.
Answer phones and dispatch to correct personnel.
Complete and ensure accurate employee payroll time.
Driving of passengers and or crew members on and off airfield to designation e.g., main airport, aircraft, etc.
Other duties as required.